Found Support
Help with Bluetooth scanning, Finder, Pro, and privacy choices
If Found is not behaving as expected, the steps below solve the most common issues.
No devices appear
- Open iOS Settings and confirm Bluetooth is on.
- Open Settings → Privacy & Security → Bluetooth and allow Found.
- Bring the accessory close, make sure it has power, and wake or place it in discoverable mode when applicable.
- Return to Found and start a new scan.
Some accessories stop advertising while connected, asleep, inside a closed case, or at very low battery. Found can only show signals currently visible to iOS.
The signal jumps around
Bluetooth strength naturally varies. Hold the phone in a similar position, move slowly, wait for several readings, and compare the trend rather than a single number. Walls, people, cases, metal, Wi-Fi interference, and the accessory’s orientation can all change the estimate.
Restore Pro
- Make sure the device is signed in to the Apple ID used for the purchase.
- Open Found’s Pro screen.
- Tap Restore Purchases and wait for Apple to finish.
Subscriptions are managed in Settings → your name → Subscriptions. Apple handles billing and refund requests.
Privacy choices
When Google requires privacy options to remain available, Found shows a Privacy Choices control inside the app. Bluetooth permission can be changed at any time in iOS Settings. See the Privacy Policy for details.
Contact support
Email support@nemaio.app. Please include your iOS version, Found version, device model, what you expected, and what happened. Do not include payment-card details or sensitive nearby-device identifiers.